Frequently Asked Questions

How do I place an order?

Choose your products, add them to your cart and complete checkout using one of the payment options shown for your order.

Is Cash on Delivery available?

COD is available only for eligible orders and delivery locations. Checkout will show whether it is available for your order.

How much does shipping cost?

Applicable shipping charges and eligible offers are shown at checkout.

When will my order arrive?

Check the estimate shown at checkout or in your order confirmation. If tracking is supplied, use it for courier updates. Timelines may vary by destination and courier.

Can I change or cancel an order?

Contact us as soon as possible with your order number. Changes or cancellations may not be possible once dispatched.

What if an item arrives damaged or incorrect?

Email admin.butterflymart@gmail.com promptly with your order number and photos of the item and packaging. See our Returns, Refunds & Exchanges page.

How do I request a return or refund?

Read our Returns, Refunds & Exchanges policy and contact us before sending an item back.

How can I reach Butterfly?

Email admin.butterflymart@gmail.com with your order number for order-related questions.