We offer a 7-day return request window from the date of delivery. Returns are accepted only if the delivered item is broken/damaged or completely mismatched from what was ordered.
Non-Returnable Items
Returns requested for reasons other than broken/damaged or totally mismatched item
Customised or personalised jewellery
Items marked as "Final Sale"
Items with visible signs of use or damage
Mandatory Opening Video
An opening/unboxing video is mandatory to raise any return request. The video must clearly show the sealed package being opened and the product condition in one continuous recording.
Refund Process
Once your return is received and inspected, we will send a confirmation email. Refunds are processed within 5-7 business days to your original payment method.
How to Initiate a Return
Contact us at pankajkkamariya@gmail.com or WhatsApp us at +91 97546 25045with your order ID, reason for return, and opening video proof.